FAQ

How much is shipping in New Zealand?
We offer FREE shipping on all New Zealand orders $79 and over! For orders below $79, shipping is $7.99. Rural delivery is $9.99, and sanitiser orders are $10.

How long will my order take to arrive in New Zealand?
Once your order is packed (allow 1-2 days for handling), we ship overnight to the North Island and within 2 days to the South Island.

Do you ship to Australia?
Yes! We offer FREE shipping on Australian orders over $150. For orders under $150, shipping is $20. Please allow 3-8 days for delivery after your order is processed.

Do you offer global shipping?
Yes! We ship worldwide for a flat rate of $50. International deliveries usually take between 3-15 days, depending on your location.

Are your products vegan and cruelty-free?
Yes! All of our products are 100% vegan, cruelty-free, and PETA-approved.

Do your products contain parabens, sulfates, or other harmful chemicals?
No! We’re proud to offer clean beauty products free from parabens, sulfates, phthalates, and other nasties.

How natural are your products?
Our products contain between 70-99% natural ingredients, and all fragrances are phthalate-free.

Can I track my order?
Yes! We’ll send you a shipping confirmation with a tracking link.

Where are your products made?
All of our products are proudly handmade in New Zealand.

Do you offer gift wrapping?
Yes! We offer beautifully wrapped gift options with a personalized note.

What’s your return policy?
Contact us within 14 days of receiving your product and we’ll make it right!

Can I exchange a product if I change my mind?
We assist with exchanges on unopened, unused products. Just reach out to our customer service team.